Privacy Policy

Last revised: July 20th, 2020

The following policy gives you an overview of which personal data woopla GmbH (hereinafter referred to as "woopla GmbH", or "we") collects during your visit to our website, for what purpose, and how this data is used.

Personal data that woopla GmbH processes because you have provided it in connection with the options below:

Establishing contact

We offer you the opportunity to use the website to obtain information or get in touch with us regarding any questions you may have about woopla GmbH. You have the option of contacting woopla GmbH by phone, SMS or by using our contact form. When you contact us, data such as your name, company, e-mail address and telephone number are recorded.

Alternatively, it is possible to contact us via the e-mail address provided. In this case the user's personal data transmitted with the e-mail will be stored. Without it we cannot process your request.

These data are processed as part of pre-contractual measures necessary to provide the service offered, Art. 6 (1) (b) GDPR. If establishing contact does not concern either a pre-contractual measure of your own or a contract that you yourself have already concluded with woopla GmbH, we process your personal data on the basis of Art. 6 (1) (f) GDPR as part of our legitimate interest in clarifying your request in this way. Afterwards the data will be erased, unless the data is still necessary for the performance of a contract or pre-contractual measures. If woopla GmbH is required to archive your personal data due to legal requirements, such as compliance with storage requirements according to the German Commercial Code (HGB) and the German Fiscal Code (AO), your personal data will be blocked from further processing. After expiry of the retention periods, the data will be erased without further ado and in accordance with data protection regulations.

Your existing rights in relation to us can be found in the “Rights of the data subject” section below in the General principles of data processing.

Personal data, which we collect due to simply visiting our website:

Creation of logfiles

Whenever you access the woopla GmbH website, temporary information transferred by your browser is stored automatically. In the log file created, the browser type/version, operating system, name and URL of the file accessed, referrer URL (the previously visited page), the host name of the accessing computer (IP address) and date and time of the server request are recorded. This information is not combined with other data sources. The storage and processing of this data is exclusively for the purpose of system security and optimization of the website. The legal basis for this is Art. 6 (1) (f) GDPR. Our legitimate interest is both to be able to provide you with an optimized website and to secure the system. Your personal data will not be transmitted to third parties and will be erased after a period of 24 hours.


Cookies are used in several places on the pages on our website. Cookies are small text files saved by your browser and stored on your computer. They are used, for example, to determine the frequency of use and the number of users of the website, thus making the website more user-friendly and effective. “Persistent cookies” are used. The content of a persistent cookie is limited to an identification number to record information about users who repeatedly access a website. The purpose of such cookies is to recognize you as a user and to provide optimized user guidance if necessary.

Technically required session cookies

Name Provider Expiry Purpose
ASP.NET_SessionId woopla GmbH At end of session Session status

Persistent Cookies

Persistent cookies are deleted automatically after a specified period, which may vary depending on the cookie. You can delete the cookies in the security settings of your browser at any time. By using cookies, we are able to track your usage patterns and thus improve our service to you. They are also intended to enable you to surf our website more easily.

Persistent cookies must be differentiated according to whether they are technically necessary or not. If the technical necessity is affirmed in the individual case, they too must be based on Art. 6 (1) (f) GDPR. The use of technically unnecessary cookies takes place with your consent. The cookies which are based on your consent are only enabled when you have actively given your consent. The legal basis for data processing is Article 6 (1) (a) GDPR. You can withdraw your consent at any time. Withdrawing consent has no affect on the lawfulness of processing based on consent prior to its withdrawal. You can set your web browser so that our cookies cannot be stored on your device or that cookies already stored are deleted. If you not to accept cookies, this may limit the functionality of the website.

Technically required persistent Cookies

Name Provider Expiry Purpose
tariffic woopla GmbH 365 days Tariffic payment
callthrough woopla GmbH 365 days Callthrough speed dialing
ifttt woopla GmbH 365 days Phone Calls for IFTTT Dashboard

You can delete cookies that we have set here.

Payment services

woopla GmbH offers its users a variety of payment options. For the purpose of payment processing we work together with a variety of payment service providers. woopla GmbH does not receive access to your bank data. More information on the processing of your personal data by payment service providers is available in their privacy policies:

Paysafe Prepaid Services Limited, Grand Canal House, Grand Canal Street Upper, Dublin 4, D04 Y7R5, Irland. Privacy policy:

PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, 2449 Luxemburg, Luxemburg. Privacy policy:

Stripe, Inc., 510 Townsend Street. San Francisco, CA 94103, USA. Privacy policy:


woopla GmbH cannot guarantee the security of data transmission on the internet. Messages via e-mail are not encrypted. The possibility of disclosure to third parties can therefore not be excluded. It is therefore recommended that confidential information be sent by post only.


The controller within the meaning of the General Data Protection Regulation is:
woopla GmbH
Bismarckstraße 142a
47057 Duisburg

General principles of data processing

Data erasure / storage period

Your personal data will be deleted once the purpose of storage no longer applies. In addition, data may be stored if provided for by European or national legislation in EU regulations, laws or other provisions to which woopla GmbH is subject. The data will also be deleted if a storage period prescribed by the standards specified above expires, unless there is a need for continued storage of the data for the conclusion or performance of a contract.

Rights of the data subject

If your personal data is processed, you are a data subject in the sense of the GDPR and are entitled to the rights described below. Please always address your request to the aforementioned controller.

In accordance with Art. 15 GDPR, you can request information about your personal data processed by us. In your request for information you should specify your concerns in order to make it easier for us to compile the necessary data.

If the information concerning you is not (or no longer) correct, you can request a correction in accordance with Art. 16 GDPR. If your data is incomplete, you can request that they be completed.

Under the conditions of Art. 17 GDPR, you can request the erasure of your personal data.

As part of the provisions of Art. 18 GDPR, you have the right to request that the processing of data concerning you be restricted.

Under Art. 21 GDPR, you have the right to object to the processing of data concerning you at any time for reasons arising from your particular situation.

Under Art. 22 GDPR, you have the right not to be subject to a decision based solely on automated processing, including profiling.

As part of data portability according to Art. 20 GDPR, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format.

Withdrawal of consent: You have the right to withdraw consent at any time. Withdrawing consent has no affect on the lawfulness of processing based on consent prior to its withdrawal.

In order to exercise your rights, please contact the aforementioned controller, as your rights must also be exercised there. You can also contact the data protection officer directly, especially if your concern requires greater confidentiality:

The data protection officer of woopla GmbH
c/o migosens GmbH
Wiesenstr. 35
45473 Mülheim an der Ruhr

The right to lodge a complaint with a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR.

The responsible supervisory authority is the state representative for data protection and freedom of information of North Rhine-Westphalia:

Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen
Kavalleriestr. 2-4
Helga Block
40213 Düsseldorf
Telefon: 0211/38424-0