Offer customer service with special phone numbers
Different types of phone numbers can enhance your business depending on the services you are offering. You are an international retailer who wants to offer customer care services on the phone? You probably would like to sell products like ringtones, horoscope readings or technical support?
Choosing the right number for your purpose can be a difficult thing. Especially if you need a multi-country or worldwide accessible service. woopla will support you in making the right choice.
Freephone or toll-free - your caller calls for free
Freephone or toll-free numbers are well accepted in almost any country all over the world.
Instead of letting the caller pay for the call, the called party is charged different costs depending on the origin the caller is calling from (mobile + landline).
Freephone numbers can be used for different puposes like sales hotlines, customer care hotlines or after sales support. Customer satisfaction is usually guranteed as a call is free of charge.
Premium rate numbers - earn money with your content
Callers of premium-rate numbers usually will be charged different and higher tariffs. Use this number if you want to get paid for each call your hotlines receives. You are probably offering a valuable type of service like a horoscope reading, an adult-service, a payment solution via phone call, high-level support,...
Local authorities in each country usually are regulating the use or issuing of premium rate numbers. Each country uses different regulations, so setting up this number type in different countries at the same time can be a difficult and time-consuming thing.
woopla is here to help you setting up premium rate numbers in various countries and helping you to find the right tariff, which can be selected from a lot of variations.
Shared cost service - both parties pay for the call
Use a shared cost phone number to provide customer care services and share the cost of the call with your caller. This is a common solution especially in Germany and a few other countries as well.
Routing options, IVR solutions, SIP-forwarding
Regardless of which type of phone number you choose for your service, woopla offers you complex routing scenarios for your number as well as IVR options for automated voice services. Record messages out of business hours, route calls to different locations based on time or origin of the caller. Almost anything is possible.
Please contact us for solutions that will help you to improve your business. We will be able to route calls via Voice over IP internationally without any additional routing charges which typically apply for standard line-based call routing.
